Moskinto USA

FAQs

Please don’t hesitate to email us at customerservice@moskintousa.com any time of the day and we will get back to you during our office hours from 9am – 6pm ET.

How does it work?

The grid shape of the patch helps our lymphatic system to drain the saliva and anticoagulants injected by mosquitos.

WHAT ARE YOUR PAYMENT METHODS?

We currently accept all major credit and debit cards. 

HOW CAN I CHANGE OR CANCEL MY ORDER?

Please get in touch as soon as possible. Simply email us at info@qrskinusa.com and one of our team members will contact you about next steps.

WHAT ARE YOUR SHIPPING OPTIONS?

We work with USPS as our delivery partner. Delivery is free with orders over $11. All orders are processed within 48 hours and take 3-5 business days to arrive at your home.

WHAT IS YOUR REFUND AND RETURN POLICY?

We have return policy with refund. To start a return, please send a note to info@qrskinusa.com

If an item is returned due to defect or through any fault of Moskinto, we will refund your purchase price in full, and will not deduct the return label or restocking fees.

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.

WHAT HAPPENS IF MY PRODUCTS ARRIVED DAMAGED?

We are so sorry about this. We design our products with lasting quality top of mind and hate to hear they weren’t delivered to that standard. Send us a note to info@qrskinusa.com and we’ll follow up right away to help you get a replacement.

How do i remove the patch before it falls off naturally?

Moskinto's adhesive is strong since it is needed to lift the skin in order to allow the lymphatic system to drain. If you want to remove it, you may want to apply baby oil for 10 minutes, let it sit for a few minutes, and then remove it slowly while the patch is wet.